Summary and Purpose
The Project Support Officer is responsible for the coordination and delivery of a business project, working closely alongside the Project Manager. The PSO organises the planning and execution of a project which includes scheduling tasks, risk and progress management, liaising with stakeholders, as well as monitoring finances, and controlling budgets. A PSO acts as the driving force and has a direct impact on the efficiency and overall success of the project. This requires excellent communication, organisational skills, logical thinking, and problem-solving.

Main Duties
• Develop an understanding of business analysis, agile and scrum fundamentals
• Reporting on progress, resources, finance or costings
• Overseeing projects, mitigating risks, and solving issues
• Quality assurance, for example through collating data, auditing or compliance checks
• Scheduling meetings and setting agendas for the project team• Internal and external stakeholder management
• Updating project records
• Build a joint understanding of the requirements across the other stakeholders, including designers, developers, and testers
• Manage expectations and problem-solving to establish relationships built on trust and delivery
• Assisting in procuring services: including writing procurement specifications and documentation in accordance with Council procedures.
• Working collaboratively with colleagues across the organisation and managing key relationships with internal and external stakeholders.
• Recognising Health and Safety is a responsibility of every employee, to take reasonable care of self and others and to comply with the South and Vale Health and Safety policy and any service-specific procedures/rules that apply to this role.
• Research best practice from other councils and agencies, feeding back information gathered in a format valuable to the development of the waste service

Experience Required
Essential:
• Demonstrable experience working in a similar role
• Experience in eliciting and documenting business requirements
• Able to build and develop good client relationships

Education / Training / Qualifications required
• Degree desirable but not essential
• GCSE’s, B Tech, A Levels (All courses)
• A’ level or higher qualification in English language
• Plain English qualification
• Proofreading experience
• a project-based qualification

Knowledge / Skills / Attributes required
• Self-motivated and a can-do attitude
• Strong verbal and written communication skills
• Excellent listening, negotiating and presentation skills
• Ability to operate collaboratively with colleagues is essential
• Understanding of stakeholder management
• Understanding of client needs and ability to react to those
• excellent data interrogation skills, via the use of Microsoft Office products
• Ability to work under pressure and to tight deadlines